C_OCM_2503 Exam Prep & C_OCM_2503 Latest Practice Questions
C_OCM_2503 Exam Prep & C_OCM_2503 Latest Practice Questions
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SAP C_OCM_2503 Exam Syllabus Topics:
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C_OCM_2503 Latest Practice Questions - Sample C_OCM_2503 Questions Answers
The third format is desktop C_OCM_2503 practice exam software that can be accessed easily after installing it on your Windows PC or Laptop. These formats are there so that the students can use them as per their unique needs and prepare successfully for C_OCM_2503 the on first try. The C_OCM_2503 mock tests are specially built for you to evaluate what you have studied. These SAP Certified Associate - Organizational Change Management (C_OCM_2503) practice exams (desktop and web-based) are customizable, which means that you can change the time and questions according to your needs. Our C_OCM_2503 practice tests teach you time management so you can pass the SAP Certified Associate - Organizational Change Management (C_OCM_2503) certification exam.
SAP Certified Associate - Organizational Change Management Sample Questions (Q69-Q74):
NEW QUESTION # 69
What are typical tasks a change manager performs after the conduction of a change impact analysis workshop? Note: There are 3 correct answers to this question.
- A. Create and align the result report
- B. Drive and facilitate the development of follow-up activities
- C. Plan and conduct validation sessions with the impacted stakeholder groups
- D. Review and refine the KPIs to measure user adoption after go-live
- E. Visualize quantitative ratings and aggregate qualitative insights
Answer: A,B,C
Explanation:
After a change impact analysis (CIA) workshop, the change manager transitions from data collection to action planning and communication. Option A is correct because driving and facilitating follow-up activities (e.g., communication plans, training sessions) ensures the CIA findings translate into actionable steps to address impacts. This involves collaborating with stakeholders to prioritize and design interventions. Option B is correct as planning and conducting validation sessions with impacted groups confirms the accuracy of findings and secures buy-in, a key step to refine the analysis and build trust. Option D is correct because creating and aligning the result report consolidates workshop outcomes (e.g., impact severity, affected areas) into a formal document shared with project leadership and stakeholders for alignment and decision-making.
Option C is incorrect-while visualizing data and aggregating insights might occur, it's typically part of the workshop preparation or facilitation, not a post-workshop task, which focuses on action rather than analysis.
Option E is incorrect; reviewing and refining KPIs for user adoption is a broader, ongoing task tied to the Run phase, not an immediate post-CIA activity. The change manager's role here is to operationalize the CIA, ensuring its insights drive the next steps in the change process. This reflects SAP OCM's emphasis on translating analysis into practical outcomes.
"Post-CIA tasks include facilitating follow-up activities, validating findings with stakeholders, and creating a result report to ensure impacts are addressed effectively" (SAP Activate, OCM Workstream, Change Impact Analysis Process).
NEW QUESTION # 70
Which communication tasks usually fall into the area of responsibility of change management during the go- live phase of a cloud implementation? Note: There are 2 correct answers to this question.
- A. Send out information about ad-hoc support options
- B. Organize a Q&A session for key users
- C. Inform external suppliers about key process changes
- D. Collect requirements for workflow adjustments
Answer: A,B
Explanation:
During the go-live phase (SAP Activate Deploy phase), change management focuses on supporting end-users to ensure adoption and smooth transition. Option C is correct because organizing Q&A sessions for key users addresses immediate concerns, fosters confidence, and aligns with OCM's role in facilitating two-way communication. Option D is correct as sending out ad-hoc support information (e.g., helpdesk contacts) ensures users know where to turn for help, a critical task to sustain adoption post-go-live. Option A is incorrect-informing external suppliers is typically a business or procurement responsibility, not OCM's focus. Option B is also incorrect; collecting workflow adjustment requirements is a technical or process owner task, not a communication duty of change management. In SAP OCM, communication tasks at go-live prioritize user enablement and support over external or technical adjustments.
"In the Deploy phase, change management executes communication activities such as user Q&A sessions and support announcements to reinforce adoption and address immediate post-go-live needs" (SAP Activate Methodology, Change Management Workstream, Deploy Phase).
NEW QUESTION # 71
What are typical change management practices to foster innovation adoption during the run phase of a cloud solution? Note: There are 3 correct answers to this question.
- A. Adapt the workplace environment of the impacted user groups
- B. Communicate the changes related to new releases to the impacted user groups
- C. Motivate the change agents to support the impacted user groups
- D. Provide learning and enablement offerings for the impacted user groups
- E. Assess the change impacts of new releases for the impacted user groups
Answer: B,D,E
Explanation:
In the SAP Activate Run phase, change management sustains adoption as cloud solutions (e.g., S/4HANA Cloud) evolve with regular releases. Option A is correct because assessing change impacts of new releases (e.
g., new features' effects on processes) ensures proactive planning for user adaptation, a continuous task in cloud environments. Option D is correct as providing learning and enablement offerings (e.g., webinars, tutorials) equips users to adopt innovations, addressing skill gaps post-go-live. Option E is correct because communicating release changes (e.g., via newsletters) keeps users informed, reducing resistance and encouraging uptake.
Option B is incorrect-motivating change agents is ongoing but not specific to innovation adoption;their role is broader. Option C is incorrect; adapting the workplace environment (e.g., physical setups) is rare in cloud contexts, which focus on system/process changes. SAP OCM emphasizes impact assessment, enablement, and communication for ongoing adoption.
"In the Run phase, foster innovation adoption by assessing release impacts, providing enablement offerings, and communicating changes to impacted users" (SAP Activate, Run Phase OCM Practices).
NEW QUESTION # 72
What are typical agenda topics for a change network kick-off meeting? Note: There are 2 correct answers to this question.
- A. Input of the project sponsor on the importance of the project for the company
- B. Input of the project manager on experiences with change networks in previous projects
- C. Input of the subproject managers on challenges and hurdles in their respective area of responsibility
- D. Input of the change manager on the change network approach and the change agent role
Answer: A,D
Explanation:
A change network kick-off meeting in SAP OCM launches the change agent network. Option C is correct because the change manager outlines the approach and agent roles, setting expectations. Option D is correct as the sponsor's input underscores the project's strategic value, motivating agents. Option A is incorrect- subproject managers focus on technical areas, not the change network. Option B is also incorrect; past experiences may inform planning but aren't a typical agenda item for agents. The focus is on role clarity and project significance.
"The change network kick-off includes the change manager defining roles and the sponsor reinforcing project importance to align and motivate agents" (SAP Activate, Change Network Setup).
NEW QUESTION # 73
What should be considered when developing personas? Note: There are 2 correct answers to this question.
- A. Finding the right level of detail, avoiding a too granular or too generic description of personas
- B. Using a real person as an inspiration for the persona to make the persona as realistic as possible
- C. Involving representatives of the target group into the development of personas
- D. Aligning the persona descriptions with the employee representatives of the respective target groups
Answer: A,C
Explanation:
Personas in SAP OCM personalize communication, and their development requires balance and input. Option A is correct because the right detail level-e.g., "Finance User, 35, cautious, needs process clarity"-avoids being too specific (e.g., daily tasks) or too vague (e.g., "employee"), ensuring usability without losing focus.
Option B is correct as involving target group reps (e.g., a key user) ensures accuracy-e.g., they might note
"we need system tips," shaping a persona's needs realistically.
Option C is incorrect-employee reps (e.g., works council) focus on rights, not persona details; alignment isn' t needed. Option D is incorrect; using a real person risks bias or privacy issues-personas are composites, not copies. SAP OCM stresses relevance and collaboration in persona creation.
"Develop personas with balanced detail and target group input to ensure they reflect stakeholder needs accurately" (SAP OCM Framework, Persona Creation Guidelines).
NEW QUESTION # 74
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